AI website agents, chatbots, browser agents, AI website builders, and support agents solve different problems. This glossary defines each category by its user, job, and operating context so buyers can compare products without treating every AI tool as the same kind of agent.
Last materially updated July 30, 2026.
| Term | Definition | Typical job |
|---|---|---|
| AI website agent | A visitor-facing agent that answers questions and guides actions on behalf of a person or business. | Visitors asking about an offer, fit, availability, booking, or payment. |
| Chatbot | A broad term for software that exchanges messages with a user. It may use fixed flows, retrieval, generative AI, or a combination. | Support, navigation, lead capture, or simple automated conversations. |
| Browser agent | An agent that operates websites for a user by reading pages, clicking controls, entering information, or completing browser tasks. | Delegated web tasks such as research, form completion, or navigation. |
| AI website builder | Software that creates or edits website layouts, content, code, or assets from instructions. | Building a website rather than representing it in visitor conversations. |
| AI support agent | An agent focused on resolving customer questions within a service or helpdesk operation. | Customer service, ticket deflection, and support workflows. |
| Public AI profile | A shareable page that combines identity, links, approved knowledge, conversation, and configured actions. | A public destination reached from websites, social profiles, QR codes, or direct links. |
BrainSite is a public AI profile and AI website agent. It represents a person or business in visitor conversations, answers from approved information, qualifies intent, and guides configured actions such as booking, handoff, or payment.
BrainSite is not a general browser automation agent, an AI website builder, or a full team helpdesk. A specialist platform is the better fit when browser operation, site generation, or support-inbox management is the primary requirement.
Read the AI website agent page for the visitor experience, category comparison, and FAQs.
